By purchasing from PEPTIGEN, you acknowledge and agree to the following terms.

Research Use Only:

All products are exclusively sold for research purposes. They are not intended for human use, therapeutic, diagnostic, or clinical application.

Not Medical Products:

None of the products listed on our website are medical products, nor should they be marketed or used as such.

Compliance and Responsibility:

The buyer is responsible for ensuring compliance with all relevant laws and regulations. Thoroughbred Labs holds no liability for misuse of products or any adverse outcomes.

Age restrictions:

You must be over the age of 18 to purchase from our website. By making a purchase on our website, you agree that you are over the age of 18.

No Returns:

Due to the nature of the products we sell, we do not accept returned products.Your purchase signifies your understanding and agreement to these terms.

Have a question? Need help with your order? Get in touch using the email below and we’ll get back to you as soon as possible usually within 1 working day.

info@peptigen.co.uk

1. What are research peptides?

Research peptides are short chains of amino acids used in scientific and medical research. They are not approved for human or veterinary use and are intended strictly for laboratory research purposes only.

2. What is the purity of your peptides?

Our peptides are typically ≥98% pure and are tested using HPLC and Mass Spectrometry. Certificates of Analysis (COAs) are available upon request.

3. How should peptides be stored?

Peptides should be stored in a cool, dry place, ideally in a freezer at -20°C to maintain stability. Once reconstituted, they should be stored in a refrigerator and used within a short time frame to ensure efficacy.

4. Will I receive tracking information?

Yes! Once your order is dispatched, you’ll receive a shipping confirmation email with a Royal Mail tracking number.

5. How is my order shipped?

We use Royal Mail Tracked 24 for all UK orders. Orders placed before 3:00 PM (Monday–Friday) are dispatched the same day.

6. Do you ship internationally?

At this time, we only ship within the UK. Please contact us if you have a specific request regarding international orders.

Shipping Policy

We aim to provide fast and reliable shipping for all our customers. Please review the details of our shipping policy below:

Dispatch Time

All orders placed before 3:00 PM (UK time) on a working day (Monday to Friday) will be dispatched the same day.

Orders placed after 3:00 PM, or on weekends and public holidays, will be dispatched the next working day.

Shipping Method

We use Royal Mail Tracked 24 for all deliveries within the UK. This service typically delivers your order the next working day after dispatch, including full tracking and delivery notifications.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a confirmation email containing your Royal Mail tracking number. You can use this to track your parcel’s progress on the Royal Mail website.

Delivery Times

Royal Mail Tracked 24 aims for next-day delivery, but please note that this is not a guaranteed service. While the vast majority of parcels arrive on time, occasional delays may occur due to circumstances beyond our control.

Delivery Issues

If your order hasn’t arrived within 3 working days of dispatch, please contact us and we’ll be happy to help.